Terms of Service

Leka Comply is a cloud-based compliance management platform operated by Luluka Group PTY (Ltd) (trading as Leka Comply). The platform provides tools for policy management, compliance tracking, risk registers, training logs and related compliance workflows for businesses in Eswatini and the region.

Access to the platform is provided on a subscription basis. By creating an account or accessing the platform, you agree to be bound by these Terms of Service.

By using Leka Comply, you agree to:

• Provide accurate and up-to-date registration information
• Keep your account credentials confidential and not share them with unauthorised persons
• Use the platform only for lawful compliance management purposes
• Ensure that any staff you invite to the platform are authorised representatives of your organisation
• Notify us immediately of any suspected unauthorised access to your account

You are responsible for all activity that occurs under your organisation's account.

You own your data. All compliance documents, policies, training records, risk entries and other content you upload or create within Leka Comply remain your property and the property of your organisation.

We do not claim ownership of your data and will not use it for any purpose other than providing and improving the platform services. Upon account termination, you may request an export of your data before deletion.

You must not use the Leka Comply platform to:

• Upload content that is unlawful, harmful, defamatory or fraudulent
• Attempt to gain unauthorised access to any part of the platform or other users' data
• Reverse-engineer, decompile or disassemble any part of the platform
• Use automated tools to scrape or extract data from the platform without prior written consent
• Interfere with the security, integrity or performance of the platform

We reserve the right to suspend or terminate accounts that violate these acceptable use provisions without prior notice.

Subscription pricing and payment terms will be communicated to you at the time of your subscription agreement. Unless otherwise agreed in writing:

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except where required by applicable law
• Prices are subject to change with 30 days' written notice
• Failure to pay may result in suspension of access to the platform

Current pricing plans are available at lekacomply.com. Subscriptions renew automatically at the end of each billing period unless cancelled in writing before the renewal date. Founding member pricing applies for the first three months of the subscription. Standard pricing applies from month four unless otherwise agreed in writing.

All intellectual property rights in the Leka Comply platform, including its software, design, branding and content (excluding your data), are owned by Luluka Group PTY (Ltd). No part of the platform may be copied, reproduced or distributed without our prior written consent.

Leka Comply is a tool to assist your organisation's compliance management. It does not constitute legal advice. We do not guarantee that use of the platform will result in full regulatory compliance.

To the maximum extent permitted by applicable law, Luluka Group PTY (Ltd) shall not be liable for any indirect, incidental, special or consequential damages arising out of your use of the platform, including loss of data, loss of revenue or regulatory penalties.

Either party may terminate a subscription with 30 days' written notice. We reserve the right to terminate your account immediately for material breach of these Terms, including but not limited to non-payment, fraudulent use or violation of the acceptable use policy.

Upon termination, your access to the platform will cease and your data will be retained for 90 days during which you may request an export, after which it will be permanently deleted.

These Terms of Service are governed by the laws of the Kingdom of Eswatini. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Eswatini.

We may update these Terms of Service from time to time. We will provide at least 14 days' notice of material changes by email. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

For any questions regarding these Terms of Service, please contact:

Luluka Group PTY (Ltd) — Leka Comply
Email: hello@lekacomply.com

To improve the Leka Comply platform and deliver a better experience, Luluka Group PTY (Ltd) collects and processes the following data about platform usage:

What we collect:

• Login activity and session information
• Feature usage patterns (which modules are accessed and how frequently)
• Platform performance and error data
• Aggregated, anonymised compliance activity metrics

What we do not collect:

• The content of your compliance documents, policies or uploaded files beyond what is necessary to provide the service
• Personal data of third parties that your organisation manages within the platform

How we use it:

Usage data is used solely to improve platform performance, prioritise product development and provide support. Aggregated and anonymised insights may be used for product research and strategic planning. We do not sell usage data to third parties.

Your rights:

You may request a summary of usage data held about your organisation at any time by contacting hello@lekacomply.com.